Privacy Policy
Last updated: April 1, 2026
1. Who we are
We're the team behind a large ecommerce store in the home improvement space. Parlata was born out of an internal solution that we decided to spin-off.
2. What we collect
Audio recordings submitted through the Parlata recorder. Email addresses of merchants and reviewers. Standard web analytics (page views, referrer, user agent). No cookies beyond what is strictly necessary.
3. How we store it
Audio and transcripts are stored on AWS S3 in the eu-central-1 region, encrypted at rest. Transcripts are processed through OpenAI Whisper via a zero-retention agreement. No training on your data.
4. How we share it
We do not share your data with third parties, except the processors strictly required to operate the service (AWS, OpenAI, Stripe). We never sell data.
5. Your rights
Under GDPR and applicable local law, you may request access, correction, deletion, or export of your data by emailing onboarding@parlata.ai. We respond within 30 days.
6. Retention
Audio is retained as long as the merchant account is active. Upon account closure or explicit deletion request, all audio and transcripts are permanently deleted within 30 days.
7. Changes
We may update this policy. Material changes will be announced via email at least 14 days before taking effect.